Positive customer response to the electrocatalytic electrode division

17 March 2025

Metal Deposition Solutions

At the end of last year, we asked our customers for electrocatalytic electrodes about their satisfaction with the division and its products. We are pleased to be able to present the good results of the customer satisfaction survey.

Results show high customer satisfaction

Here you will find the collected and predominantly positive responses from our customers to questions about products and services in the field of electrocatalytic electrodes.

We would like to thank all participants for their valuable feedback and suggestions. The responses are very important and help us to continuously develop our products and services. They are used directly in future developments to ensure that we can continue to offer our customers the best solutions and a first-class service.

Electrodes – positive customer survey – Results

Results of customer survey

PDF | 1 MB (German only)

Findings from the survey

Market Image

Our customers particularly appreciate our expertise, reliability and quick response.

Product Quality

The high quality and durability of our anodes and wires were particularly praised.

Product Application

Our MMO and platinum anodes are used in a wide range of industrial applications, primarily in corrosion protection, water treatment and hydrogen production.

Competitive Environment

Customers check out various alternatives, but decide in terms of reliability and quality in favour of our products.

Service & Support

Our quick response to enquiries, on-time delivery and professional technical support were given very positive ratings.

Cost-Effectiveness

Our products are known for being high quality and cost-effective.

Further Development

There is great interest in a digital and printed product catalogue to get an even better overview of our range.

Future Plans

Many of our customers plan to continue investing in our electrodes, wires and ribbons in the years to come.

Winners of our customer satisfaction survey prize draw

All participants had the opportunity to take part in a prize draw. As a thank you for your time and honest feedback, we raffled off two Umicore gold bars (10g and 5g, worth over €1,000) among all participating customers.

The winners will be contacted shortly to present them with their prizes in person. Provided the winners agree, we will publicise this on our social media channels in the medium term.